Frequently Asked Questions

​What is 'My Account'? How do I update my information? 
It is easy to update your Kitex Lifestyle account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on Kitex Lifestyle Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Kitex Lifestyle.

 Is it necessary to have an account to shop on Kitex Lifestyle?
You can shop on Kitex Lifestyle by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Kitex Lifestyle account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers. Payments

How do I pay for a Kitex Lifestyle purchase?
Kitex Lifestyle offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Kitex Lifestyle’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Bankin, Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries. Are there any hidden charges (Octroi or Sales Tax)

when I make a purchase on Kitex Lifestyle?
There are zero hidden charges when you make a purchase on Kitex Lifestyle. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy.

How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India and 21 other countries.   Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.   Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.   Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

Is it safe to use my credit/debit card on Kitex Lifestyle?
Your online transaction on Kitex Lifestyle is secure with the highest levels of transaction security currently available on the Internet. Kitex Lifestyle uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Kitex Lifestyle are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Kitex Lifestyle take to prevent card fraud?
Kitex Lifestyle realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.   The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:   State Bank of India ICICI Bank HDFC Bank Punjab National Bank Axis Bank Corporation Bank Andhra Bank Bank of Baroda Standard Chartered India Union Bank of India Central Bank of India Citibank Deutsche Bank Dhanlakshmi Bank IDBI Bank ING Vysya Bank IndusInd Bank Jammu & Kashmir Bank Kotak Mahindra Bank Karur Vysya Bank Oriental Bank of Commerce South Indian Bank Vijaya Bank Canara Bank

Can I use my bank's Internet Banking feature to make a payment?
Yes. Kitex Lifestyle offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.   We accept payment through Internet Banking for the following banks: ABN Amro Bank Axis Bank Allahabad Bank Andhra Bank Bank of Bahrain and Kuwait Bank of Baroda Bank of India Bank of Maharashtra Bank of Rajasthan Central Bank of India Citibank City Union Bank Corporation Bank Deutsche Bank Development Credit Bank Dhanlaxmi Bank Federal Bank HDFC Bank ICICI Bank IDBI Bank ING Vysya Bank Indian Overseas Bank Indian Bank IndusInd Bank Jammu & Kashmir Bank Karnataka Bank Karur Vysya Bank Kotak Mahindra Bank Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank Royal Bank of Scotland South Indian Bank Standard Chartered Bank State Bank of Hyderabad State Bank of India State Bank of Mysore State Bank of Travancore Syndicate Bank Tamilnad Mercantile Bank Union Bank of India United Bank of India Vijaya Bank YES Bank

Can I make a credit/debit card or Internet Banking payment on Kitex Lifestyle through my mobile?
Yes, you can make credit card payments through the Kitex Lifestyle mobile site and application. Kitex Lifestyle uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Order Status How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What do the different order status mean ?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Order Cancelled: The order was cancelled.

When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number. Shipping

What are the delivery charges?
In some cases, items below a certain value are listed with a delivery charge. The seller incurs relatively higher shipping costs on such items. Charging a nominal shipping fee helps the seller offset logistics costs. For deliveries within Kerala Rs.30/- is charged for billing below Rs.500/- and Rest of India Apart from Kerala Rs.70/- is Charged for billing below Rs.1000/-

What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Please check with individual sellers to determine delivery times. Estimated delivery time is dependent on the product's availability with the seller, and could vary from each seller offering the product. 'In Stock' For items listed as "In Stock", sellers will mention the delivery time as 5-6 business days (in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. ‘Back In Stock Soon’ The item is popular and has been sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the seller. 'Out of Stock' Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. Seller does not/cannot ship to my area.

Why? There are instances when the seller cannot ship to some locations.
This could be a consequence of general regulations or serviceability issues. At times sellers prefer not to ship to certain locations. This is entirely at the seller’s discretion.

I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. You can return the item through a third-party courier service. Return fees are borne by the customer itself.

Does Kitex Lifestyle deliver internationally?
As of now, Kitex Lifestyle doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India. Courier

How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

Are in-transit products insured?
Yes. The Products are insured during logistics.

How can I track the delivery of my order?
All items sold by sellers on Kitex Lifestyle are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider.

Cancellations & Returns What is the general return policy on Kitex Lifestyle?
We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. All sellers on Kitex Lifestyle have a comprehensive return policy which is tailored to protect our customers. Please refer to our seller specific policies for further details.  

 What is the 30 Day Replacement Guarantee?
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. The shipping cost will be borne by the customer itself.

What are the conditions for initiating a return?
Damages due to misuse of product are not covered under the policy. Consumable items that have been used or installed cannot be returned. Items such as innerwear (briefs, vests, boxers, trunks), lingerie (bras, panties, lingerie sets, boxers) are ineligible for returns. Products with tampered or missing serial numbers are likewise ineligible. 'Damage' or 'defect' is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories. Replacement can be for the entire product or part(s) of the product subject to availability of the same.

How do I return an item purchased on Kitex
To return an item purchased on Kitex, please refer to the corresponding return policy of the seller. You can then contact us for initiating the return.

How do I cancel an order?
You can cancel your order online before the product has been shipped. 

How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same. If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Kitex Lifestyle.