Simply browse our products, add items to your cart, and proceed to checkout.

Orders can be modified or cancelled before they are shipped.

We accept credit/debit cards, UPI, net banking, and digital wallets.

Yes, we use secure encryption to protect your payment information.

No, Cash on Delivery (COD) is not available.

Delivery usually takes 5–8 business days, depending on your location.

Yes, we use secure encryption to protect your payment information.

You will receive a tracking ID/link via email or SMS once your order is shipped.

We accept return request within 5 days of the delivery date for unused products in their original packaging.

Customers must return products at their own cost. Please ship the item to our return address after initiating a return request.

Once we receive the returned item, refunds are processed within 7–10 business days.

Yes, having an account helps you track orders and manage returns easily.

Email: ecom@annagroup.net
Phone: 0484 2680600
WhatsApp: +91 94969 71234

The Coin Reward System allows you to earn coins for various activities such as shopping, referring friends, and leaving product reviews. These coins can be redeemed as discounts on future purchases.

You can earn coins in the following ways:

Activity	Coins Earned	Conditions
Signing up	20 Coins	One-time reward per user. The sign-up reward can be redeemed from the first purchase onwards as 1% of the purchase value, up to 50 coins.
Purchase Reward (₹500+)	1% of purchase value	Min purchase of ₹500 required
Refer a friend	20 Coins	Both the referrer and referee will receive 20 coins once the referee completes their first purchase .
Writing a product review	10 Coins	Applicable only for verified purchases.

TIER BASED REWARDS

Tier	Reward Rate	Coin Value	Eligibility	Coins Cap	Lifetime Spend
Bronze	1% of purchase value	1 Coin = ₹1	Applicable on orders of ₹500 and above	Max 50 coins per order	₹0 – ₹5,000
Silver	2% of purchase value	1 Coin = ₹1	Applicable on orders of ₹500 and above	Max 50 coins per order	₹5,001 – ₹20,000
Gold	3% of purchase value	1 Coin = ₹1	Applicable on orders of ₹500 and above	Max 50 coins per order	₹20,001 and above

Share your referral code with friends.
When they sign up using your code, they receive 20 coins.
When they complete their first purchase (order value ₹500 or above), you receive 20 coins.

Coins are credited after the return window for the order is closed.

If an order is cancelled or refunded, the coins earned from that order will be deducted from your account.

You can redeem coins worth 1% of the purchase value, with a maximum cap of 50 coins per order.
✅ 1 Coin = ₹1 discount
✅ Coins expire after 90 days

No, you can redeem a maximum of 1% of the purchase value per order.

No, coins are non-transferable and can only be used within your registered account.

If your coins are not visible, please check the following:
✅ Order status – Coins are credited only after the return window is closed.
✅ Referral status – Ensure your referred friend has signed up and completed their first purchase.
If the issue still persists, please email us at ecom@annagroup.net for assistance.

Yes! You can view your coin balance by going to My Account → Reward Coins.