KITEX RETURN POLICY

We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers. In case you are unsatisfied with the product received, we request you to contact our Customer Care team.

Need Help?

Call: 0484-2680600

Email: ecom@annagroup.com

Non-Returnable Items

For hygiene reasons, innerwear products cannot be returned, including:

• Vests, underwear, briefs
• Bras, panties, camisoles
• Thermals, shapewear, socks

Eligible Returns (Outerwear Only)

Returns are accepted if:

• The product(s) should be purchased only from  kitexlifestyle.com and not from any other retailer, be it online or offline.
• Return request should be raised within 5 days from the date of delivery through the website. (Then, our team will contact you before processing your return request. If your return request is eligible for reverse pick-up, we will arrange a courier partner for reverse pick-up, and the customer do not need to pay the courier charge for reverse pickup. But if the return request is not eligible for reverse pick-up, the customer has to return the product to the company, and the return courier/shipping charges must be borne by the customer. Reverse Pick-up Eligibility: If you receive a damaged / defective item or the wrong product or size.)
• Product(s) should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
• All the tags and original packaging should remain intact and should be sent along with the product(s).
• Original Invoice shall be returned with the product(s).
• Product(s) should reach us in sellable condition.
• Kindly note that during a promotion, specific rules will apply for returning a promotional product. We do not accept returns on consumer promotion / freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.

Important Notes

• Returns are not accepted for products bought outside our website 
• Promotional/free products are non-returnable (unless wrong item/size delivered)
• Do not return products without confirmation from our team
• If the customer receives the exact product that was ordered and wishes to return the item, the return courier/shipping charges must be borne by the customer. The product should be unused, and returned in its original packaging and condition. However, if the customer receives a wrong, damaged, or defective item, the return shipping charges will be covered by us.

Return Process

Self Return Instructions